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Dynamic, On-Demand Pricing Model

Scroll down for a basic pricing overview, then click to receive a complimentary quote. We'll invite you to a consultation call to address your queries, customize a strategy for your business, and provide a no-obligation free estimate.

Essentials

Receive outsourcing assistance for your preferred channel, available during standard business hours.
$ 24 /hr per agent
  • Working hours: 9:00 - 17:00
  • Work days: Mon-Fri
  • Number of agents: 1-5
  • Tailored agent recruitment
  • Dedicated account manager
  • Campaign support team
  • Agent management
  • Custom reports
  • Agent performance audits
  • Pay-as-you-use pricing
  • Phone licenses & call costs included (optional)
  • List Multi-channel support
  • Integrate your systems & tools
Get a Quote

Growth

Built to enhance the modern customer experience. Connect with your customers across various channels, offering extended service hours.
$ 26 /hr per agent
  • Working hours: 8:00 - 20:00
  • Work days: 7 days per week
  • Number of agents: 6-20
  • Tailored agent recruitment
  • Dedicated account manager
  • Campaign support team
  • Agent management
  • Custom reports
  • Agent performance audits
  • Pay-as-you-use pricing
  • Phone licenses & call costs included (optional)
  • List Multi-channel support
  • Integrate your systems & tools
Get a Quote
Popular

Pro

Comprehensive customer support available 24/7. Regardless of the number of agents required, we have you covered.
Get in touch for pricing
  • Working hours: 24h
  • Work days: 7 days per week
  • Number of agents: 21+
  • Tailored agent recruitment
  • Dedicated account manager
  • Campaign support team
  • Agent management
  • Custom reports
  • Agent performance audits
  • Pay-as-you-use pricing
  • Phone licenses & call costs included (optional)
  • List Multi-channel support
  • Integrate your systems & tools
Get a Quote

We are honored to have partnered with

Nuviton case study
Wxora-case study
Medrux case study
makeovervacations-case-study
gaxodus-case-study
catanddoghelp-case-study
mevolv-case-study

Every plan includes

Customized agent recruitment

Gain access to a versatile group of experienced Indonesian-based agents on demand. We'll handle the recruitment for you.

Campaign setup & assistance

Your dedicated account manager, along with our team of service experts, is readily available to help develop, implement, and enhance your campaigns.

Agent management

We oversee and manage agents to guarantee quality results, eliminating the need for your direct involvement.

Routine client reporting

Tap into an extensive talent pool of experienced Indonesian-based agents. Additionally, work-from-home flexibility results in reduced overhead for us and more affordable rates for you.

Performance evaluations

We conduct regular performance audits and reporting for agents at a frequency that works for you, prioritizing your customers' satisfaction.

Pay-as-you-use pricing

With our pay-as-you-use model, you only pay for what you need, when you need it. There are no fixed-term contracts or hidden fees.

Save 15% in costs when you outsource with us

See how our costs compare to hiring in-house:

Costs
(Avg Agent per Month)		In-house costs
(Per Month)		Xpandeast
(Outsourcing costs)
Total$ 4,700$ 4,080
Recruitment$ 165included
Salary$ 2,641included
Payroll taxes & pensions$ 284included
Office space$ 529$ 0 (Remote Agents)
Hardware & software$ 221included
Management$ 462included
Holiday cover & absenteeism$ 396$ 0 (flexible agent resource)

Note: The costs above are based on an agent working 170 hours a month (Mon-Fri, 9 to 5) - with Xpandeast agent charged at an hourly rate of $ 24/hr
These estimates are for demonstrative purposes only

Frequently asked questions

Nope, there are no hidden costs. Our prices are straightforward. However, if your needs include complex phone setups, compliance, or payment systems, the price might change. Just let us know what you need, and we’ll give you a detailed quote.

Yes, we definitely do! If you’re looking into bulk or longer-term commitments, especially on our Pro plan during the price on application (POA) phase, we offer discounts.

Our minimum project size is 25 hours per week, but there’s no maximum. We can scale to meet your needs.

We can get your first team of agents trained and ready in less than a week.

Absolutely! After we chat and understand your specific needs better, we’ll provide you with an estimate in our proposal.

Start quickly within days & pay only for the services you use

Get a Quote

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At XpandEast, we accelerate B2B growth in Southeast Asia, focusing on Indonesia and Malaysia. Our expertise lies in content-led sales outreach, qualified lead generation, and multi-channel engagement, helping Fintech, SaaS, and legal tech companies build trust with key decision-makers.

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Our Offices
  • Kuala Lumpur: Infinity Tower, 28, Jalan SS 6/3, Ss 6, 47301 Petaling Jaya, Selangor, Malaysia
  • Medan: Multatuli Indah, Hamdan, Kota Medan, Sumatera Utara 20212, Indonesia
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