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Accelerate Your Growth with XpandEast's Outsourced Support Services

XpandEast supports the growth of leading tech companies by delivering outstanding customer service across multiple channels. Let us help you enhance customer satisfaction and drive your business forward.

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4.8 Client Rating

Verified By Clutch.co

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4.8 Client Rating

Verified By Clutch.co

We are proud to have worked with

Nuviton case study
Wxora-case study
Medrux case study
makeovervacations-case-study
gaxodus-case-study
catanddoghelp-case-study
mevolv-case-study

Top-Notch Security

At XpandEast, client security is our utmost priority. We adhere to all essential security standards to ensure your data is always protected.

The benefits of using XpandEast's Outsourced Support Services

We manage all communication channels with your customers, ensuring seamless and consistent interactions across every platform. Explore the full range of our capabilities.

Call Center Outsourcing

Whether you need to outsource your entire call center or just during peak hours, we help reduce waiting times and dropped calls, ultimately boosting customer satisfaction and increasing conversion rates.

Telephone Answering Services

Our virtual receptionists efficiently answer and transfer calls, manage orders, set appointments, take messages, handle escalations, and provide comprehensive support, ensuring seamless communication for your business.

Technical Support Outsourcing

Our technical support team seamlessly integrates with your in-house team, providing additional expertise and capacity to handle complex issues and ensure uninterrupted service for your customers.

Social Media Customer Service

Outsource your social media customer service to boost satisfaction rates. Our team manages interactions across all platforms, ensuring timely and effective responses to your customers' needs.

eCommerce Support

Your support requires scaling, multi-languages, 24/7 coverage. We've got your back.

Live Chat Support Outsourcing

Over half (51%) of customers expect businesses to be available around the clock. Ensure your business meets this expectation by providing continuous support.

Help Desk Outsourcing

Accelerate the growth of your support team by outsourcing your help desk services, ensuring efficient and scalable customer support.

Back Office Support

Need to scale your operations, offer multi-language support, or ensure 24/7 coverage? We've got you covered.

Amazon Customer Support Outsourcing for Sellers

Perfect for Amazon sellers needing assistance with managing customer inquiries and handling requests efficiently.

We have ability to customize services according to client needs.

Book Your Complimentary Call
The benefits of using XpandEast's Outsourced Support Services
businessman-holding-flying-blue-shiny-cube-3d-rendering-transformed
01
Flexible Resource Allocation
Adapt the resources you utilize to perfectly align with your business needs. Increase or decrease resources as your demand changes—total control at your fingertips.
woman-holding-credit-card-she-uses-credit-card-pay-goods-services-online-concept-using-credit-card-online-shopping-ordering-goods-services-website_528263-3839-transformed
02
Flexible Payment Model
Embrace our pay-as-you-go system where you scale services according to your needs and pay only for what you utilize. Simplicity and efficiency in one package.
crop-man-giving-key-from-new-apartment
03
No Long-Term Contracts
Avoid the constraints of long-term contracts with our flexible service agreements. Whether your campaign is big or small, you're not tied down to ongoing commitments.
corporate-management-strategy-solution-branding-concept
04
Tailored Campaign Support
Each campaign gets its own specially recruited and trained customer service agents, ensuring they understand and meet your unique business requirements.
standard-quality-control-concept-m
05
Highly Qualified Agents
Our work-from-home model not only increases flexibility but also attracts highly skilled agents who are often degree holders, enhancing the quality of service.
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06
Scalable Solutions
Expand your operations without being limited by physical space constraints. Our virtual model allows us to scale up swiftly and efficiently, ensuring you meet growing demands without compromise.
Book Your Free Call
The benefits of using XpandEast's Outsourced Support Services
businessman-holding-flying-blue-shiny-cube-3d-rendering-transformed
01
Flexible Resource Allocation
Adapt the resources you utilize to perfectly align with your business needs. Increase or decrease resources as your demand changes—total control at your fingertips.
woman-holding-credit-card-she-uses-credit-card-pay-goods-services-online-concept-using-credit-card-online-shopping-ordering-goods-services-website_528263-3839-transformed
02
Flexible Payment Model
Embrace our pay-as-you-go system where you scale services according to your needs and pay only for what you utilize. Simplicity and efficiency in one package.
crop-man-giving-key-from-new-apartment
03
No Long-Term Contracts
Avoid the constraints of long-term contracts with our flexible service agreements. Whether your campaign is big or small, you're not tied down to ongoing commitments.
corporate-management-strategy-solution-branding-concept
04
Tailored Campaign Support
Each campaign gets its own specially recruited and trained customer service agents, ensuring they understand and meet your unique business requirements.
standard-quality-control-concept-m
05
Highly Qualified Agents
Our work-from-home model not only increases flexibility but also attracts highly skilled agents who are often degree holders, enhancing the quality of service.
virtual-cloud-compute-network-concept_488220-87060-compressed
06
Scalable Solutions
Expand your operations without being limited by physical space constraints. Our virtual model allows us to scale up swiftly and efficiently, ensuring you meet growing demands without compromise.
Book Your Complimentary Call
We offer greater flexibility than traditional outsourcing providers
Traditional_Contact_CentreXpandeast
Traditional outsourced customer support often falls short. During peak times, delays in service can leave your customers waiting, resulting in missed opportunities and potential harm to your brand. During quieter periods, you might find yourself paying for unused resources, leading to wasted budget.
Xpandeast adapts to your customer needs, day by day and year after year. Our on-demand scalability ensures customer satisfaction, while our pay-as-you-use model eliminates waste.
our agents provide a higher quality customer experience

Traditional agents

Standardized: Contact centers often force you into a one-size-fits-all approach, offering generic outcomes that lack personalization and fail to prioritize the customer.

Static: Traditional customer service teams are constrained by their physical infrastructure, which limits scalability. Additionally, their fixed locations restrict access to a broader talent pool.

Xpandeast agents

Personalized: We pair your brand with agents who have relevant industry experience, providing them with tailored training to ensure they deliver personalized interactions.

Flexible: We employ high-quality agents from diverse backgrounds, including retirees, stay-at-home parents, and individuals with disabilities, enabling us to deploy rapidly and effectively.
Book Your Free Consultation
Testimonial

Client Feedback & Reviews

Professional and talented team. A good company to do business with.

Eslam Anbar

CEO - PhiWallet

As a CRM company based in the US, our marketing approaches wasn’t relevant to south east asia. Thanks to you guys you really localized our approaches and our funnel with acutal results!

Matthew Jones

Wxora

I’m very satified with the SEO impact Xpandeast team are doing. Our organic reach quadribled without increasing our ad budget. This increase our custom base signficantly!

Ang Chen

Product Marketing Manager - Nuviton

Medrux case study
Working with XpandEast was a game-changer for us. They understood our challenges in Indonesia and offered personalized strategies that really made a difference. Their local knowledge and hands-on approach helped us connect with our target audience more effectively than ever before.

Maya

Factory Manager - Medrux

FAQ

Frequently Asked Questions

Outsourcing customer service can vary in cost depending on the scope and scale of your needs. Our pricing is transparent, with no hidden fees, ensuring you only pay for the services you use.

We cater to a wide range of engagement sizes, from small teams to large-scale operations, ensuring flexibility to meet your specific requirements.

Absolutely! Our outsourced agents are trained to seamlessly integrate with your in-house team, enhancing your customer service capabilities without disrupting existing workflows.

Outsourcing with us ensures maintenance or even improvement in service quality. We hold our agents to high standards, with ongoing training and quality checks to align with your brand’s values and customer expectations.

Scaling support up or down is straightforward with our services. We provide on-demand flexibility to adjust your support team size based on your current business needs, ensuring efficiency and cost-effectiveness.

Book your expert call
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Acquire, Engage, and Retain Customers with Precision! Turn potential leads into loyal customers using our targeted digital marketing strategies that focus on clear and compelling brand messaging, ensuring high user retention and continued market dominance.

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  • Kuala Lumpur: Infinity Tower, 28, Jalan SS 6/3, Ss 6, 47301 Petaling Jaya, Selangor, Malaysia
  • Medan: Multatuli Indah, Hamdan, Kota Medan, Sumatera Utara 20212, Indonesia
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